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Error 3

Anonymous 8 years ago updated by Kyle Liu 7 years ago 6

Hi


When I try to open a new board I am getting an error 3 and a message saying baiboard cannot connect to the server. Any ideas?

Answer

Answer

Two possible causes for your connectivity issue:


1. You should make sure your firewall is not blocking the following server/ports:

Host: *.baiboard.com

Port: 80, 443 and 26273


2. If you are behind authentication proxy server, this could also cause connectivity issue. BaiBoard doesn't currently have proxy sever support yet, but we plan to add it into our next month release.


Answer

Two possible causes for your connectivity issue:


1. You should make sure your firewall is not blocking the following server/ports:

Host: *.baiboard.com

Port: 80, 443 and 26273


2. If you are behind authentication proxy server, this could also cause connectivity issue. BaiBoard doesn't currently have proxy sever support yet, but we plan to add it into our next month release.


Thanks for contacting us. Please make sure you have updated to the latest BaiBoard.


Regarding the error message you have seen - please try exiting the BaiBoard application entirely (not with iPad home key) and see if you still experience the issue.

Hi I am experiencing the same difficulty.
It works on my home network but not on our school network.
Any ideas on how to resolve the issue?

Two possible causes for your connectivity issue:


1. You should make sure your firewall is not blocking the following server/ports:

Host: *.baiboard.com

Port: 80, 443 and 26273


2. If you are behind authentication proxy server, this could also cause connectivity issue. BaiBoard doesn't currently have proxy sever support yet, but we plan to add it into our next month release.


+1

also having the same issues. im on a school network behind a proxy.

Two possible causes for your connectivity issue:


1. You should make sure your firewall is not blocking the following server/ports:

Host: *.baiboard.com

Port: 80, 443 and 26273


2. If you are behind authentication proxy server, this could also cause connectivity issue. BaiBoard doesn't currently have proxy sever support yet, but we plan to add it into our next month release.


Two possible causes for your connectivity issue:


1. You should make sure your firewall is not blocking the following server/ports:

Host: *.baiboard.com

Port: 80, 443 and 26273


2. If you are behind authentication proxy server, this could also cause connectivity issue. BaiBoard doesn't currently have proxy sever support yet, but we plan to add it into our next month release.